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FAQ's


WHICH SIZE SHOULD I PURCHASE FOR MY LITTLE ONE?

As little ones feet are all different, we have prepared a shoe size guide for you! We recommend you measure their feet before ordering, and compare it to our shoe size guide. The measurements in our size guide are insole length.

WHERE CAN I BUY CONSCIOUSLY IN MY CITY?

We have partnered with more than 50 small boutiques across the USA, to bring Consciously closer to you! We know sometimes you just want to touch and feel what you’re buying. Shoot us an email at info@consciouslybaby.com with your location, and we’ll respond if there are any stores with our brand in your area.

WHAT'S THE DIFFERENCE BETWEEN SOFT SOLE AND HARD SOLE?

Our soft sole line is made for crawlers and babies giving their first steps (sizes 2-4)! The American Academy of Pediatrics (AAP) recommends soft-soled shoes for new walkers because children learn by gripping their toes on the ground. Our hard sole line is made especially for toddlers who already walk (available in sizes 5 through 8)!

DO YOU CARRY HALF SIZES?

Unfortunately, we do not carry half sizes. Leather is naturally a giving material and stretches up to a half size. With some wear, the leather will stretch and form to your little one's feet!

HOW DO I CLEAN MY LEATHER SHOES?

Spot clean your shoes with a damp cloth and a bit of soap. If you are on the road and your leather shoes get scuffed or dirty, use a baby wipe to clean them. Baby wipes are gentle enough that they will not harm the leather!

MY SHOES SEEM TO HAVE A MARK

Because leather is a natural material, and our shoes are hand made from real leather, each shoe has its own unique texture and look that make it one of a kind! We always do our best to examine each and every shoe that goes out to ensure you receive one you will love!

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

If you change your mind or bought the wrong size, DON'T WORRY! 

While we can't refund your purchase, we are more than happy to exchange non sale items by providing you with a store credit in the form of online gift card for the value of the shoes purchased. 

First, please contact us via email at info@consciouslybaby.com within 14 days of receiving your items. Don't forget to mention your order number to help us find your details.

Then, we will send you a return shipping label at no cost to you! 

To be eligible for a return, your item(s) must be unused, with all labeling / tags still attached and in the same condition that you received them. They must also be in the original packaging.

Upon receipt and inspection of your items, we will issue you an online gift card for the value of the shoes. Original shipping charges will not be returned on store credit.

DO YOU PARTNER WITH WHOLESALERS?

Absolutely! We are so happy you are thinking of adding Consciously to your shop. Please visit our WHOLESALE tab for more details!