Shipping & Returns
WHAT IS YOUR SHIPPING POLICY?
All of our orders are shipped at a flat rate of $5.99 within the USA via standard USPS shipping. Orders of $60 or more are shipped for free within the USA via UPS or USPS priority shipping. Once your order is placed, please allow 1-2 business days for us to pack and get your order ready. After that, standard shipping takes 2- 6 business days.
DO YOU OFFER SHIPPING WORLDWIDE?
Absolutely! Our website calculates worldwide shipping rates based on the weight of your order and location of delivery. Once you enter your international address at checkout, different international shipping providers and time frames for delivery will become available for you to choose.
Please note that International sales are FINAL and import duties and VAT charges may apply for deliveries outside of the United States and are the responsibility of the customer. We have no control over these charges and cannot calculate what they might be as customs policies differ widely. The customer is responsible for all import duties/customs charges/taxes. Though lost packages are very unusual, refunds are not provided, so purchase at your own risk! All prices are in US dollars.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
If you change your mind or bought the wrong size, DON'T WORRY! Our shoes are valid for return or exchange for up to 14 days after you receive your items.
To initiate your return or exchange, please CLICK HERE
To be eligible for a return, the shoes must be unworn, and in the same condition that you received them. They must also be in the original packaging. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
A pre-paid shipping label will be provided for your exchange. Once we receive your original order back, the exchange will process and the new order will ship out within 1-2 days after that.
Note: All exchanges are subject to a $6.00 handling fee. This fee will be collected during your exchange process on the portal. Also note the initial shipping cost will not be returned, as it has already been used to ship to your door.
If you'd like to receive your new shoes faster, simply place a new order and request a return for your original order.
A pre-paid shipping label will be provided for your return. Once we receive your shoes back, we will issue you a refund to your original form of payment.
Note: All returns are subject to a $8.00 handling fee. This fee will be deducted from your refund once we process your return. Also note the initial shipping cost will not be returned on your refund, as it has already been used to ship to your door.
International orders are eligible for RETURNS only. Customers are responsible for shipping back via courier of choice. We cannot provide you a pre-paid shipping label at this time. Note: the initial shipping cost will not be returned on your refund, as it has already been used to ship to your door.
If your order includes both IN-STOCK & PRE-ORDER items, please note that in-stock items will be shipped together along with the pre-order item once it becomes available. If you need your IN-STOCK item to be shipped first, please make separate orders for your items. Also note pre-order items are expected to ship by the date written on the notice in the listing... However delays may happen! Allow one or 2 days from the day written on the notice for the item to ship.
IS MY PACKAGE INSURED?
Please note that once a package is marked as 'Delivered', Consciously Baby will not be held responsible for replacing if stolen, missing or accidentally shipped to an old or invalid address provided by the customer. We have partnered with "Navidium Package Insurance" to offer you insurance for your package. This insurance option will cover you in case your package gets damaged, lost or stolen! All orders will automatically include insurance for $0.98, however you can always de-select the insurance option from your cart if you wouldn't like to get the package insured. By deselecting package protection, Consciously Baby is not liable for lost, damage or stolen items.